Email Address *

Order / Invoice Number *

this may be located on the order confirmation

First Name *

Last Name *

Warranty Type

Phone Number *

Site/Business Name

if applicable

Site of Equipment Location Address *

Please include the full postcode

Product Code & Model *

Product Serial Number *

This is important, a service call cannot be logged without this detail

Description of Issue *

Please describe the fault in as much detail as possible, including when the issue first occurred, how often it happens, and any error codes or warning lights displayed. The more detail you provide, the quicker we can process your claim.

Site Opening Hours/Restrictions

Please include any site access restrictions or special instructions for the engineer.

Preferred Time Slot for Engineer Visit *

Morning (8am–1pm)
Afternoon (1pm–6pm)

Please select your preferred time slot. Please note that a 5-hour window is required for an engineer to attend.

Photo of Data Plate *

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

temp-for-153852-file2-1_

This may be located at the back or side of the affected unit.

Photos of the Issue(s)

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

temp-for-153852-file2-2_

Optional — please attach any photos that may help us assess the fault.

Acknowledgement *

I confirm that I have consulted the equipment's instruction manual and carried out basic troubleshooting prior to submitting this request.
I understand that if an engineer attends site and no fault is found, or the fault falls outside the scope of my warranty, a call-out charge may be applicable.

Thanks for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

From ChefStuff Team

Thanks for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

From ChefStuff Team

Warranty Service Request

Oxford Hardware