To request a return, please complete the form below. All returns require prior authorisation — do not send any items back until you have received your RMA (Return Merchandise Authorisation) number.
Key Points
- Returns must be requested within 14 days of delivery
- Items must be unused, in their original packaging, and in a resaleable condition
- Customers are responsible for arranging and covering the cost of return shipping
- A restocking fee of 10% of the original order value applies to all accepted returns
- Original delivery charges are non-refundable
- Customised, bespoke, or special-order items are non-returnable
- Refunds are processed once returned goods have been received and inspected
For full details, please refer to our Terms & Conditions.
If you have any questions before submitting, please contact us on 01568 368250 or at info@chefstuff.co.uk.