If you believe your equipment has developed a fault, please complete the warranty request form below. All claims are handled in accordance with the warranty terms and conditions provided at the time of purchase — please ensure you have read these before submitting your request.
Your warranty type will be stated on your original order confirmation, invoice, or warranty documentation received at the point of sale. Please check this before proceeding.
Parts and Labour / On-Site Repair Warranty Claims
Before submitting your request, we recommend checking the equipment's instruction manual and carrying out some basic troubleshooting, as this can often identify a quick fix. Please also ensure the fault is covered under your warranty terms. Please note that for gas appliances or hardwired equipment, we will require a copy of the installation and commissioning certificate before we can proceed.
If your product is covered by a Parts and Labour or On-Site warranty, one of our approved engineers will attend your site to assess and repair the fault. Please ensure the equipment is accessible and that someone is available to meet the engineer at the time of the visit. Engineer attendance is typically arranged within 3–5 working days of your claim being approved, subject to engineer availability in your area.
Please be aware that if an engineer attends site and no fault is found, or the fault falls outside the scope of your warranty, a call-out charge may be applicable.
Back to Base Warranty Claims
A Back to Base warranty requires the faulty unit or component to be returned to us for assessment and repair. The length of this warranty will be detailed in your original order documentation.
In most cases, we will arrange a collection free of charge, typically on the next working day following approval of your claim. Please ensure the item is securely boxed and sealed with sufficient protective packaging for transit — any damage caused during return shipping due to inadequate packaging may affect your claim.
The turnaround for Back to Base repairs is typically 10-14 working days from the date the item is received by us, although this may vary subject to parts availability.
For full details of your warranty cover, please refer to our Warranty Terms & Conditions.
If you have any questions before submitting your request, please don't hesitate to get in touch with our team on 01568 368250 or at info@chefstuff.co.uk.