Kel Trade Limited t/as Chefstuff UK Returns Policy

Kel Trade Limited t/as Chefstuff UK is primarily a B2B (Business to Business) store, and our Terms & Conditions are oriented towards commercial users and business customers. We are committed to supporting our customers and will always strive to act in their best interest, especially in cases where items are ordered in error or are not fit for the intended purpose. If items are damaged in transit, incorrect, or do not match the description on our website, we will collect and replace (or refund) them as quickly as possible at no cost.

Returns Policy:

Change of Mind or Not as Expected:

Any products incorrectly ordered by and delivered to the customer, or goods that a Customer wishes to return for an exchange or refund, will incur an industry standard restocking/cancellation charge. This will be a minimum of 10% of the original order value to cover card handling and all associated administration costs; however, this figure could be higher subject to the status and origin of the order and the goods themselves. Goods can only be returned if unused, in the original packaging, and in a saleable condition. If any goods are received in error, this must be reported to us within 48 hours to allow us to deal with this effectively. Any issues reported after this time will not be able to be corrected and may be liable for extra charges. Goods obtained by special order (e.g., spare parts), not listed on the Kel Trade Limited t/as Chefstuff UK website, are excluded from our returns policy and cannot be returned or refunded. Kel Trade Limited t/as Chefstuff UK supplies equipment and supplies to commercial customers, and all sales are considered a business-to-business contract. Therefore, we are not obligated to offer refunds or accept returns even if items are unused. If we choose to do so, this will be at the discretion of Kel Trade Limited t/as Chefstuff UK. In this instance, we will apply and charge a restock fee that we deem reasonable to cover our costs. All items carry a minimum of a one-year parts-only warranty unless otherwise stated. This warranty, where applicable, is the manufacturer's warranty. All commercial gas appliances must be installed by a qualified Gas Safe registered engineer. Failure to do so will void the product warranty. Please refer to Warranty Terms & Conditions for your specific machine for further details. If you are unsure at any point what is covered and what is not covered by warranty, please contact our sales office on 01568 368250 (this does not affect your statutory rights).

Certain items, due to hygiene reasons, cannot be returned. Items like knives must be returned in adequate packaging for health and safety reasons. Last-in-line or special-to-order items may also be non-returnable. Non-saleable items will not be refunded and will only be returned at our discretion. For some items sourced directly from wholesalers or manufacturers, a restocking fee may apply, particularly for large appliances.

Condition and Packaging:

Returned items must be well-packed to ensure they arrive undamaged. A refund will be processed after the item has been returned to stock.

Return Process:

Please contact us to arrange a return. We will provide a specific return address and an RMA (Return Merchandise Authorization) number. The RMA number must be clearly labelled on the package to ensure proper processing by our warehouse staff. Do not return parcels to Kel Trade Limited t/as Chefstuff UK's registered office address, as this will cause delays.

Additional Considerations:

Tip: If you have ordered an appliance to fit a specific location or match existing décor, please check all dimensions carefully before purchasing.

Disclaimer: We are not responsible for manufacturers' specifications and features for individual products unless they are clearly incorrect or if we have accidentally used the wrong descriptions on the website. If you require advice or have specific requirements, please contact us before ordering.

For full details, please refer to our Terms and Conditions. Contact us if you need any further information.