Delivery Service and Standard Charges
Orders over £100 (excl VAT) are shipped free of charge.
Orders under £100 (excl VAT) are charged at £7.00 (+VAT) for UK Mainland Delivery postcode addresses (see Yellow Zone map)
Products indicated as 'Stock Items' are normally scheduled for delivery Next Working Day unless otherwise specified on the item description (e.g. larger appliances or heavy items requiring lorry transport). Exceptionally, adverse weather, bank holidays or other transport disruptions, for which we have no control, may cause some delay.
For items held in stock, we strive to deliver orders for both Free and Standard Paid shipping, next working day . We cannot Guarantee next working day delivery.
Despatch Scheduling
To achieve next day delivery, please place orders by 3.30pm. We do our best to process later orders for next working day delivery but late afternoon / evening orders will be processed the following day. Call us for advice if your order is urgent.
Orders placed Thursday evening and Friday will normally be delivered Monday (Saturday delivery option is currently suspended).
Orders placed between 3.30 Friday and Sunday inclusive, will be normally be processed on Monday.
Bank Holidays: we publish amended delivery schedules in advance.
Parcel Tracking Information
After your order has been processed and when available, we will forward you the tracking link for your delivery. Ordinarily, this information will give you your delivery time to within about 60 minutes of arrival.
Age-restricted Product Deliveries
Products marked as age restricted (18 years & over) may require an ID check on delivery. We will not deliver such items to minors
Offshore & Remote Postcodes (Red & Blue Zones)
Due to distance, we are unable to offer a premium delivery service (Next day before noon & Saturday deliveries) to postcodes in these zones.
Delivery Zones & Charges
Please see below the map for delivery charges
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MAINLAND UK POSTCODES (Yellow zone on map) |
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DELIVERY SERVICE |
Order Value Under ££100 excluding VAT |
Order Value Over £100 excluding VAT |
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Standard Delivery (Usually Next Working Day for stocked items) |
£7.00 |
FREE |
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NI, OFFSHORE & REMOTE POSTCODES (Blue zone on map) |
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Northern Ireland, IoM, IoW, Scilly Isles |
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Standard Delivery (1-2 days, stocked items) |
£14.00 | £7.00 |
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OFFSHORE & REMOTE POSTCODES (Red zone on map) |
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Scottish Highlands & Islands |
£14.00 | £7.00 |
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Channel Islands |
£17.00 | £11.00 |
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Alderney |
£17.00 |
£11.00 |
If you are uncertain of the appropriate delivery charge or delivery schedule - please call us.
IMPORTANT: PLEASE NOTE:
Standard delivery times by our carriers are between 07:00 and 18:30.
We will forward you, by email, parcel tracking details web address for your order prior to delivery. It will provide delivery time estimates and the current location and status of you parcel(s).
Please note your deliveries need to be signed for. A maximum of 2 attempts will be made, where possible we will also provide a delivery notification, including inflight options to make alternative arrangements. Post 2 failed attempts, a card will be left and you can collect from your local DHL depot.
Please note, for restricted items, such as knives and certain chemicals, the receiver must be over 18 years of age and may be asked to prove this with appropriate identification document/evidence by the delivery agent.
For parcels exceeding 30kg in weight, our carriers will require assistance when delivering to your premises
The following yellow zone post codes are despatched on a 48hr service: AB31, AB33-56, PH10-11, PH13-14, FK8, FK17-21.
*Blue Zone: Liquids over 1ltr will be shipped on a 48hr service.
Items advertised with extended delivery lead times (not held in stock) are not eligible for premium delivery services.
NON-UK EU DESTINATIONS
We are normally able to deliver to business addresses in other EU countries but please call us on 44 1568 368250 or use the contact form for information about additional shipping charges and estimated delivery times.
LARGE APPLIANCES & OTHER ITEMS
Large items, such as Refrigeration, Range Ovens, or anything >60kg, are shipped via XPO, for the yellow zone, standard delivery is 1-2 working days, for red zone standard delivery is 2-3 days, and for the blue zone standard delivery is 3-4 working days.
Here are a few questions to ensure delivery runs smoothly:
Can a lorry (bin-lorry size) reach the delivery address
Is there legal parking nearby?
Will someone be in?
Will the item fit through the doorway, around bends, and through corridors?
XPO require a pre-delivery phone call to book in delivery, if the phone call is missed, a voicemail will be left, please ensure you return their call, please note that without this phone call XPO will not attempt to deliver. XPO will hold the item(s) for 3 working days, and continue to try make contact, failing this, the item(s) will be returned to the warehouse, and a re-delivery of £82+VAT will be chargeable, if you wish to cancel, a re-stocking fee of £85+VAT will be deducted from the refund.
If you require any assistance regarding XPO deliveries, please don't hesitate to call us on 01568368250 or email us on info@chefstuff.co.uk